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Telephone Clinician (#26508) at MMI Health
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MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.
MMI’s purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over one’s lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at www.mmiholdings.co.za. |
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The work you need to deliver
• Receive and screen all incoming calls from eligible clients.
• Assess client needs, detect high risk and sensitive cases, and provide immediate containment and action.
• Conducting a thorough and comprehensive assessment of the client presenting problems.
• Develops comprehensive service plan for each case based on needs assessment
• Establishing and maintaining a supportive counselling relationship.
• Recommend or refer individual clients to an appropriate external resource for further intervention where clinically appropriate.
• Provide follow-up and after care services for all clients.
• Managing all information related to client cases and answering any questions clients may have.
• Input of clinical data into the case management system
• Develops and maintains a comprehensive referral system for the purpose of referring clients to additional services.
• Receive and screen all incoming calls from eligible clients.
• Assess client needs, detect high risk and sensitive cases, and provide immediate containment and action.
• Conducting a thorough and comprehensive assessment of the client presenting problems.
• Develops comprehensive service plan for each case based on needs assessment
• Establishing and maintaining a supportive counselling relationship.
• Recommend or refer individual clients to an appropriate external resource for further intervention where clinically appropriate.
• Provide follow-up and after care services for all clients.
• Managing all information related to client cases and answering any questions clients may have.
• Input of clinical data into the case management system
• Develops and maintains a comprehensive referral system for the purpose of referring clients to additional services.
Competencies required
• Excellent communication skills
• Ability to multitask and manage competing priorities in a fast paced environment
• Ability to function independently when required, act proactively and participate in a strong team environment
• High standard of response to all clients’ enquiries
• A high level of interpersonal skills that supports positive relationship building.
Experience and Qualifications
• Relevant tertiary qualifications: BA (Social Work), BA (Clinical Psychology)
• Proficiency in South African Languages
• 1 year experience in a counselling role
• Computer literacy
• Prior EAP experience is strongly preferred
• Prior call centre experience.
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Please submit your application via our Careers page on www.mmiholdings.co.za
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
Closing Date
4 February 2019
Contact Details
PORTIA DUBAZANA
portia.dubazana@mmiholdings.co.za (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
0126718425
All positions will be filled in accordance with our Employment Equity plan.
We also encourage people with disabilities to apply.
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