EAP Case Manager at MMI Health | EAPA-SA
EAP Case Manager (#26305) at MMI Health
MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE.  The group operates in the market through several client-facing brands including  Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.

MMI’s purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over one’s lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at www.mmiholdings.co.za.


•  Honours in Social Work or Honours Clinical Psychology
•  3 – 5 years managerial consultancy experience
•  Minimum 2-3year experience in the Employee Wellness Services arena
•  Knowledge of relevant legislation and prescripts governing employee wellness services
•  Experience in provision of EWP in a service provider context
•  Experience of working in EWP Call Centres, affiliate engagement and working within a clinical team
•  Experience in a private healthcare will be advantageous

Responsibilities and work outputs

•  Develop and review case management plans for EAP clients and provide case management for all mandatory/formal referrals.
•  Maintaining case records, follow up, communication with EAP clinical team.
•  Provide expert consultation to client organisation’s human resource representatives, supervisors and managers regarding EAP clients.
•  To communicate and interact directly with EAP client and providers.
•  Keep accurate client tracking records for each client case managed, including; appointments, phone calls, referrals, action plan/revisions, and any other significant information affecting the tracking of the client.
•  Cost effective management of the referral services provided to EAP clients.
•  Compile feedback reports to referring managers.

Competencies required

•  Ability to work under pressure while being client centric at all times
•  Assertive with good communication skills and the ability to access and use information
•  Ability to be creative, innovative and a problem solver with collaboration and inclusiveness
•  Self-management and results-driven behaviour with attention to detail and high levels of accuracy
•  Ability to engage at strategic levels in relation to service positioning and outcome discussions

Please submit your application via our Careers page on www.mmiholdings.co.za

To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.

Closing Date

16 December 2018

Contact Details


portia.dubazana@mmiholdings.co.za (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)


All positions will be filled in accordance with our Employment Equity plan.

We also encourage people with disabilities to apply.